Utility Customer Engagement Software - Surple

The customer engagement platform that brings utilities closer to their business customers.

Consumption Visualisation Tool in the energy management software
Screenshot of the Surple dashboard features
Site Map in the energy management software

See what’s in it for you.

Satisfaction

Gives your customers what they want, an opportunity to reduce their energy costs and access to real energy intelligence.

Engagement

Helps you engage with your customers through a dedicated portal that automates communications and boosts transparency.

Loyalty

Creates an army of loyal customers who see you as their trusted partner for life who can help them on the journey to net-zero.

Upsells

Makes it easier for your business customers to access energy efficiency through targeted upsells of low-carbon technologies.

Get closer to your customers.

Surple’s Digital Energy Expert (DEE) brings you closer to your business customers than ever before — creating an army of engaged customers who see you as their life-long partner, not just a short-term fix to costly energy bills.

DEE helps you to reduce your cost-to-serve, your churn rate and creates a platform where you can upsell tailored products and services to your customers. All-in-all creating an experience that your business customers love, trust and get real value from.

30

Less Churn

Utilities that offer DEE to their customers experience less churn.

20

More Efficient

Business customers that use DEE are more energy efficient on average.

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Happier Clients

Businesses are happier on average when offered DEE by their utility.

200

More Upsells

Utilities sell more products and services to their customers through DEE.

Meet DEE — The Digital Energy Expert.

We created DEE to help business customers take control of their energy use and make more informed decisions about how, when and where they use energy through our simple Check, Detect, Improve methodology.

DEE is a white-label product that makes energy easy for your customers. It automates energy analysis and shares insights from smart-meter data to help users improve their efficiency, whether through simple behavioural changes or by making smart investments in low-carbon tech.

man looking at app

DEE would improve any businesses approach to energy efficiency. Since we started using DEE, we’ve identified savings of £30,000 a year and are expecting to save even more in the future.

Ross Cudlipp, Energy Manager, Newport City Council

Flexible and affordable pricing.

We understand that all utilities work differently, and as a result, our pricing is flexible to your needs

Get in touch today to find out how much a Surple DEE subscription would be for your business.

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